ABOUT CARE-CENTRICITY

Because All Great Things Start with Compassion.

At Care-Centricity, I believe compassion isn’t a soft skill—it’s a systems-level strategy. I work with organizations across sectors to transform how they engage, support, and care for people—internally and externally.

I help teams and leaders understand the human experience in all its complexity—so they can (re)design products, services, and systems that reduce harm, foster trust, and promote well-being.

I also teach people how to better understand trauma, mental health, psychological well-being, and other human factors that impact how we live, work, and connect. Whether you’re just starting out or deep in the work, I make complex ideas accessible and actionable—so your team can lead with care and clarity.

If your work involves people, Care-Centricity can help you create lasting change—rooted in humanity.

Interested in trauma-informed technology? I collaborate with Melissa Eggleston to help tech teams build more compassionate digital tools. Learn more on our trauma-informed technology website.

ABOUT ME

“Whatever you choose to do, leave tracks.” — Ruth Bader Ginsburg

Dr. Carol Scott—researcher, clinician, educator, and strategist.

For more than 20 years, I’ve worked at the intersection of trauma, mental health, and human-centered design. I bring a deep understanding of how systems impact people—and how we can improve them through care.

🎯 My Work Focuses On:

  • Trauma-informed care & education: Practical strategies to embed care into policies, services, and communication.

  • Trauma-informed research: Methods that center safety, collaboration, and meaningful participation.

  • Secondary trauma prevention: Supporting professionals to prevent or reduce exposure to others’ trauma.

  • Youth mental & behavioral health: Research and insight that reflect the lived experiences of young people.

  • Teaching human factors: Helping people across disciplines understand psychological well-being, mental health, and the effects of trauma.

I’ve worked with non-profits, governments, universities, and businesses—both independently and with trusted collaborators. If your project involves people, I can help you make it more compassionate, ethical, and effective.

📚 My Background:

  • PhD in Social Welfare

  • MSW (Master of Social Work)

  • BA, honors in Experimental Psychology

  • Associate in Police Foundations

  • 4 years of Postdoctoral training in

    • Human-Computer Interaction

    • Social Computing

    • Health Informatics

  • Leadership Certification

  • Canadian Military and Law Enforcement

I’ve presented internationally, consulted with leading organizations, and received awards for research that challenges systems to do better by the people they serve.

To learn more, visit my LinkedIn or personal site.

Values I Live and Work By

  • Grace

    Give grace; people may be struggling in unseen ways.

  • Grow

    There's always room to grow. Know yourself, own mistakes, and reflect critically.

  • Honesty

    Be truthful and transparent to foster trust, safety, and choice.

  • Kindness

    Kindness is transformative; one act can change the world.

  • Welcoming

    Everyone’s invited. It takes a village to improve lives.

What People Say

  • “Dr. Scott's expertise and practical understanding of the critical intersection of technology and trauma work would benefit any organization working in this space.”

    — Venessa Paech, Director & Founder of Australian Community Managers

  • “Dr. Scott has been an amazing consultant, mentor, and role model. It is clear that she is passionate about helping others!”

    — Sierra Gillis, MA, TLLP-D, PysD, Michigan School of Psychology

  • “I wish every budding scholar had someone like Carol as a mentor.”

    — Olivia K. Richards, PhD, University of Michigan, School of Information

  • “If you have questions about how to design social media to be trauma-informed, she’s your person.”

    — Nazanin Andalibi, PhD, Associate Professor, University of Michigan, School of Information

  • “This remarkable and knowledgeable woman gets ‘trauma’ and understands the needs of clients in this space and the importance of trauma-informed practice in the tech space.”

    — Tracey Groombridge, Trauma Trainer, Lifeline Tasmania, Australia

Ready to embark on your trauma-informed journey?

Contact me today to explore how we can collaborate.